Contact Us

We’d Love to Hear From You

Whether you have a question about our products, need help with an order, or simply want to say hello — our team is here and happy to help. We aim to respond to all enquiries within 1–2 business days.

Get in Touch

Email
For order support, product questions, or general enquiries, reach us at:
support@tendandform.com

WhatsApp
Prefer to chat? Message us directly on WhatsApp for a faster response:
+44 7926 897503

Instagram
Follow us for skincare tips, new arrivals, and behind-the-scenes content:
@tendandform

Facebook
Connect with our community and stay up to date with the latest from Tend & Form:
https://www.facebook.com/tendandform

Website
tendandform.com

Our Address

Unit 504-1007, Building 16
Juhe Industrial Park
No. 519 Zhenhua Road
Tongsheng Subdistrict, Yuhua District
Changsha City, China

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday – Sunday: Limited availability via WhatsApp and email

Order & Shipping Enquiries

For the fastest resolution, please include your order number and a brief description of your enquiry when reaching out. Our team will follow up promptly.

Returns & Refunds

If you would like to initiate a return or report a damaged item, please email us with your order number and a photo of the product. We handle all return requests within 1–2 business days. For full details, visit our FAQ page.

Product Recommendations

Not sure which products are right for your skin or hair type? Our team is happy to help you build a personalised routine. Reach out via email or WhatsApp and we’ll guide you through our range.